• Design program processes and content that engage and challenge participants by responding to their needs, respecting their different learning and interpersonal interaction styles and moving them from theory to practice.
• Have an inventory of “back pocket” activities and resources you can use to “tune” your program to best meet the needs of your learners.
• Consider the factors that contribute to an effective learning climate, and ensure your program integrates them.
• Develop and communicate program descriptions that clearly indicate what participants will achieve, how they’ll do it, and how this will benefit them.
• Set prerequisites for participation - who should attend and what they should already know. Include position levels and expertise. 
• Decide if you should run separate sessions to accommodate different needs and/or position levels, or design your program to foster cross-pollination and collaboration.
• Where possible, identify your participants’ learning needs and concerns before the program to help you respond appropriately during the session.

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