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Written by Chris Hutcheson
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Page 1 of 6 SMART performance objectives:
- clearly describe performance that "meets expectations."
- relate to the completion of accountabilities, a special project, or professional development activities.
- should be the same for everyone performing the same job, but may vary where employees with the same position have different responsibilities.
- may describe performance in quantitative (volumes, percentages, timeframes) or qualitative terms (courtesy, effectiveness). In either case, the results must be observable and measurable.
| S | SPECIFIC - what has to be done -observable action or behaviour | | M | MEASURABLE - the end result - qualitative or quantitative - as a measurement | | A | ATTAINABLE - the individual has the required skills and resources to meet expectations | | R | RELEVANT - to the individual's responsibilities, and organizational goals | | T | TIMEFRAMED - target dates, frequencies and deadlines - a clearly defined beginning and end. |
SMART performance objectives answer the following four questions: - What do I need to do (performance)?
- How do I do it? (conditions)
- How will we know I was successful? (criteria)
- What key success factors will be used to measure success in achieving objectives?
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Last Updated on Friday, 27 March 2009 11:35 |
